INFORMATION AND COMMUNICATION TECHNOLOGY, AND OPERATIONAL EFFICIENCY OF THE COLLEGE OF POSTGRADUATE STUDIES, NNAMDI AZIKIWE UNIVERSITY, AWKA, ANAMBRA STATE, NIGERIA

Abstract

The study examined the effect of Information and Communication Technology (ICT) on
operational efficiency of the College of Postgraduate studies of the Nnamdi Azikiwe University,
Awka, Anambra State, Nigeria. The study was guided by two specific objectives of the study, two
research questions and hypotheses. The review of literature was conducted under conceptual,
empirical and theoretical bases, and the theoretical framework for the study is the Diffusion of
Innovations (DoI) by Everett Rogers (1962). The population of the study was 2477 respondents
who are staff and resource persons of the College of Postgraduate studies of the Nnamdi Azikiwe
University, Awka, Anambra State, Nigeria, out of which a sample of 344 respondents was obtained.
The data were collected through primary and secondary sources of data. The data collected were
analyzed using statistical packages for Social Sciences (SPSS.23) and the hypotheses were tested
using simple regression model at the 0.05 level of significance. The findings revealed that all the
null hypotheses were rejected in favour of the alternate hypotheses, thus, leading us to conclude
that the potentials that technology has will be underutilized in many organizations if the challenges
of ICT infrastructure, ICT competence and internet service quality are not properly address. As a
result, we recommended that a systematic process of capacity building, training and development
for staff and resource persons in the College.