EFFECT OF APPLICATION OF EMOTIONAL INTELLIGENCE ON ORGANIZATIONAL PERFORMANCE

A CASE STUDY OF ANAMBRA COMMUNITY AND SOCIAL DEVELOPMENT AGENCY

Abstract

The study was on the effect of emotional intelligence on organizational performance: A case study of Community and Social Development Agency. The study examined the effect of the emotional intelligence training received by the management team of Anambra State Community and Social Development Agency on team spirit of staff members and commitment to achievement of project development objective. Descriptive research design was adopted by the study. Data was collected using a structured questionnaire. Ordinal levels of measurement were used by constructing a five point Likert scale.  A simple random sampling method was used to select the respondents. The research findings were; there is a significant relationship between Managers emotional intelligence and Staff performance as a result of team spirit demonstrated by staff members of ANCSDA and there is a significant relationship between the managers’ application of knowledge gained from emotional intelligence training in the management of their subordinate staff and the achievement of the objectives of the Community and Social Development Project which was occasioned by staff commitment. It was therefore recommended that organizations should endeavor to invest in emotional intelligence trainings of their management team as it will enable them to enhance team spirit among staff as well as improve productivity.